FAQs

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KEY EVENT INFO

How can I keep in touch and find out the latest news?

Please sign up to our newsletter for all the event updates and news. We will be sending out regular updates with further information about the show. Follow us on Instagram, Facebook, Twitter, TikTok and LinkedIn for regular updates!

What are the show dates and opening times?

Wednesday 25th May: 9.30am - 6pm (Stages & Exhibition) / 6.30pm - 10pm (Stages only)

Thursday 26th May: 9.30am - 6pm (Stages & Exhibition)

Please note doors will open 9.00am each day to allow visitors to be scanned in, pick up their lanyards and grab a coffee before the programme begins at 9.30am

What is the show location and how do I get there?

The Business Design Centre,

52 Upper St, 

Islington, London 

N1 0QH

Full travel details on getting to the Business Design Centre can be viewed here.

What time should I arrive?

We would recommend arriving just before doors open at 9.30am

Is there parking at the venue?

Where possible we would recommend taking public transport to the venue but the Business Design Centre does have a dedicated 250 space car park onsite that can be pre booked. Full details can be found on their website.

I'm a fan of podcasts. Will the day time event have live podcast entertainment?

Everyone is welcome at The Podcast Show. The day time event at the Business Design Centre is focused on podcast professionals and enthusiasts alike who want to have a deeper dive into podcasting and perhaps develop a career in the podcasting community.

Are there any age restrictions to attend The Podcast Show?

All delegates must be 16 years or over. All persons under 16 years of age must be accompanied by a ticket holder 18 years or over. A maximum of 4 persons under 18 years old per person aged 18 or over will be allowed entry. 

Can I bring a bag to the event?

Yes, you can bring a bag to this event and the Business Design Centre has a cloakroom available if you wish to use it. They will open 30 minutes before and close 30 mins after show hours. The cost is £1 per item (£2 for larger bags and suitcases).

Can I bring food and drink into the event?

No food and drink can be brought into the event. There will be a number of food outlets, bars and cafes throughout the venue. If you have any specific dietary requirements or allergies that you would like to discuss please email our team at info@thepodcastshowlondon.com

Can I bring a dog to the event?

No animals are allowed at the Show, other than service animals.

Is the event cashless?

Yes, there will be no cash taken at catering outlets, bars and cloakrooms so all delegates will need to have contactless payment methods available.

Do I need to carry proof of age ID?

Proof of age is required for some Delegate Pass types e.g. £30 for 30 and under. Please ensure you carry a valid photo ID with You that can be provided as proof of age on request. 

All outlets selling alcohol will also be carrying out a blanket ‘Challenge 25’ policy. Failure to provide such ID may result in you being asked to stop consuming and purchasing alcohol and/or leave the event.

Photography & Filming

IMPORTANT VISITOR INFORMATION – PLEASE READ THIS NOTICE CAREFULLY

Please be advised that filming is taking place within this event, The Podcast Show.

By entering the Event you acknowledge that you have been informed that you may be filmed, photographed and recorded at the Event.  You agree to grant to AV Media & Events Ltd (Organiser) the right to film, photograph and record you and use your likeness and voice without compensation, credit or other consideration in the production and exploitation of the Event.

If you do not wish to be photographed, recorded, or appear under these conditions, you should consider not attending.

Will you be filming any of the content on theatres and stages and will it be available after The Podcast Show?

Yes we will be filming headline sessions in the Origin Theatre, Amplify Theatre and Studio Stage. This content will be made available after the event as part of The Podcast Show On Demand content package. All Delegate Day Pass holders will have exclusive access to the hub for the rest of 2022. More information is coming soon.

I wish to give feedback, who do I contact?

Please contact AV Media & Events Ltd who is the Event Organiser of The Podcast Show at: info@thepodcastshowlondon.com

TICKETS

Where can I buy Delegate Day Passes for The Podcast Show?

Delegate Day Passes for The Podcast Show can be purchased in advance through See Tickets via the event website ticketing page or directly through seetickets.com.

Does my Delegate Day Pass grant me entry into both days at The Podcast Show?

No, your £55 Delegate Day Pass is for one day only, the 25th or 26th May. A two-day Pass can be purchased for £99. BOOK HERE.

Does my Delegate Day Pass grant me entry into all the theatres, stages and exhibition areas at the show?

Yes, although all theatre and stage areas have limited seating and are allocated on a first-come-first-served basis. To avoid disappointment we would recommend arriving at your preferred session in good time.

Our main theatre sessions will also be recorded and accessible to you as a pass holder after the Show via our On Demand web content area.

Does my Podcast Show LIVE evening ticket grant me entry into all the evening shows?

No, you must purchase a separate for each evening show. Prices and timings can be viewed HERE.

Does my Delegate Day Pass grant me entry into the The Podcast Show LIVE evening shows?

No, your Delegate Day Pass is for the day time business event at The Business Design Centre on the 25th or 26th May 2022. If you wish to attend one of the evening shows a separate ticket(s) must be purchased via our partners at SJM Concerts. See full ticket and lineup details HERE

Does the Podcast Show LIVE ticket secure me a Pass for the day time business event?

No, the tickets are for the specific evening shows you have purchased for. Each individual evening ticket is a separate event, not for the main business event at Business Design Centre. 

I have bought a £30 for 30 and under Delegate Day Pass, will I need to show proof of age?

Yes. You will be required to show proof of age in order to gain entry. Failure to do so may result in you being denied entry to the event. Please ensure You carry a valid photo ID with you that can be provided as proof of age on request.

Can my Delegate Day Passes be purchased with a Payment Plan?

Delegate Day Passes for The Podcast Show can be bought using a Payment Plan that allows you to pay for tickets over two payments. The Payment Plan is available to any delegate buying a ticket online between 15th February 2022 and 1st May 2022 until 23:59, subject to ticket availability. Full details can be viewed in our ticketing terms and conditions

Why do I need to provide contact information and a profile for all Delegate Day Pass holders in my group?

The Podcast Show is a business event and requires each delegate to provide a unique email address and profile for their pass and lanyard. If you do not wish to register every member of your group, you can send an invite to prompt your friends/colleagues to do this as part of your booking process. If you have any questions please contact our team at info@thepodcastshowlondon.com 

I have not received a confirmation email, how can I get it re-sent?

If you have not received a confirmation email for a booking, we would advise you to check your junk folder. If you still cannot find the email we would advise that you contact See Tickets using the customer service portal here. Please note if you do not know your order reference number, you can use the 'forgotten my details' section at the bottom of the page.

When will I receive my Delegate Day Passes?

Unless you choose otherwise you will receive an e-ticket, which will be emailed to you from 31st March onwards and immediately following your order after this point. If you have requested your Delegate Day Passes to be sent in the post and have paid the fulfillment cost then these passes will be sent to the address you provided at time of booking from 31st March onwards and immediately following your order after this point.

What if my Delegate Day Passes do not arrive?

Please contact See Tickets on 0844 209 7324* if your Delegate Day Passes do not arrive and it is less than 5 days before the event. Please quote the unique transaction number supplied to you at time of booking. This will also be found on your email confirmation. There will be no additional charge for replacement passes.

If you have purchased passes from See Tickets please use the information below:

SEE Tickets

Telephone: 08442097324*

*Calls cost 7p per minute plus your phone company’s access charge.

Can I give my Delegate Day Pass to someone else?

No, you are a registered delegate and our accreditation system are exclusive to you.

Can I transfer my Delegate Day Pass to an alternative day?

No problems. We are understand that your schedule may change or that there may be specific show content exclusive to a particular day that wasn't announced when you booked.

Wherever possible and subject to availability, we are happy to transfer your ticket to the other Show day. Transfers are not available to future shows e.g. The Podcast Show 2023

To transfer your pass please contact See Tickets on 0844 209 7324*.

You can also log back in to your customer account.

*Calls cost 7p per minute plus your telephone service provider's access charge.

I can no longer attend, can I get a refund?

Delegate Day Passes are non-refundable however See Tickets do offer refund protection via TicketPlan to protect you against cancellations resulting from accidents and unexpected illnesses. 

If you choose to pay to protect your tickets during checkout, you can apply for a refund if you are unable to attend the event due to accidents, unexpected illnesses or specified unforeseen circumstances.

Full details are included in the TicketPlan terms and conditions which we advise you to read and retain should you purchase cancellation protection.

How can I change my email address if it is different to that which I used to purchase tickets?

If your email address changes we would advise that you contact See Tickets on 0844 209 7324*.

If you purchased Delegate Day Passes with See Tickets, you can also log back in to your customer account.

*Calls cost 7p per minute plus your telephone service provider's access charge.

What are booking and transaction fees when booking via thepodcastshowlondon.com?

The Delegate Day Pass price we promote is the face value. The total Pass cost is the face value plus the booking fee.

Booking fees are charged on a per ticket basis and are 8% of the face value.

Booking fee’s cover the cost of See Tickets providing a 7 days a week, 24 hours a day booking service, labour costs, credit card commissions and all other costs associated with running a business.

A transaction fee of £2.00 is applicable per booking to cover postage costs, however should you choose to print your passes at home, the transaction fee is £0.00

Personal Assistant Passes

We offer an additional Personal Assistant (PA) Guest Pass for delegates with disabilities that would be unable to attend without use of a personal assistant. The following supporting evidence is required:

• Middle or Higher rate DLA for care and/or mobility

• Receipt of Personal Independence Payment (PIP)

• Evidence of being severely sight impaired

• CredAbility Access Card +1 category requirement

• A recognised Assistance Dog ID card

Accessibility

Is The Podcast Show an accessible event?

We take the needs of delegates who are disabled or who have other access requirements very seriously and actively encourage people of all abilities to attend the Event.

The Business Design Centre is a fully accessible venue. Full details of their accessibility measures are outlined on their website businessdesigncentre.co.uk 

If you have specific access requirements in order to allow you to attend please email our team so we can discuss these with you at info@thepodcastshowlondon.com 

Will there be Sign Language in the theatres at The Podcast Show?

All our main show theatre and stage spaces will have specific sessions that will be signed in British Sign Language (BSL) each day. Details on these sessions will be shared once the main programme is live.

Will there be Hearing Loops in the theatres at The Podcast Show?

The Amplify and Origin Theatres spaces have permanent induction loops which can be connected to for the sessions. If you require a hearing loop, please contact our team at info@thepodcastshowlondon.com

SEE Tickets Customer Service

SEE Tickets do not operate a dedicated phone line for accessibility bookings, each operator is fully trained to take access calls via the main booking line.

This gives the customer a far greater chance of speaking directly to an operator immediately. Should the operator not be able to answer a specific question the query can be swiftly escalated through to the contact centre supervisor.

Telephone: 0844 209 7324*

*Calls cost 7p per minute plus your telephone service provider's access charge.

Am I still entitled to a £30 Pass after from 30th birthday?

The Podcast Show is committed, where possible, to supporting the next generation of the audio and broadcast industry. One way in which we are trying to support the community is to offer a £30 Pass for those 30 and under. This offer is open to everyone up until they hit 31. 

COVID-19

Will The Podcast Show take place to the extent it is being promoted in the lead up to the event?

With the development of the first two vaccines as well as the roll-out of government trials for mass testing and tracing, The Podcast Show is confident that a full capacity event can be achieved and that the programme will go ahead as is communicated.

However, should future Covid-19 variants change the public health landscape, we reserve the right to change the format to meet any new government guidelines for a safe, socially distanced event.

How will you be managing social distancing at The Podcast Show?

The Podcast Show will be following the government guidelines and will ensure that, if advised at the time, the social distancing measures in place are followed albeit we anticipate these to be none or very little by the event.

If the The Podcast Show is cancelled or postponed due to Covid-19 is my Delegate Day Pass protected?

Your Delegate Day Pass is protected. In the unlikely event that the event is postponed owing to Covid-19, your Pass will be automatically transferred to the new show date or refunded should you not be able to attend.

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